Frequently Asked Questions
How do I apply?rws20192019-09-13T15:53:02+10:00
Applications can be completed a few ways:-
- taken over the phone and take about 10 minutes to complete – income verification, deduction verification and bank statement sighting will be required to be emailed. Identification will be required to be produced on pick up or delivery of product.
- the application form can be emailed to you – income verification, deduction verification and bank statement sighting will be required to be emailed. Identification will be required to be produced on pick up or delivery of product.
- you can call into our office with income verification, deduction verification, bank statements & Identification. We can assess the application whilst you are here.
How long do the products take to own?rws20192019-09-13T15:53:34+10:00
We offer 6 months, 12 months, 18 months or 2 year contracts.
Enquire with the office for further details on prices and contract length on specific products.
Can I own the products faster?rws20192019-09-13T15:54:02+10:00
Yes, you are able to make additional payments which means you will finish paying off the product sooner than outlined in the contract.
How do I pay?rws20192019-09-13T15:54:31+10:00
Payments are made by either Direct Debit from your nominated bank account or by Centrepay if you receive a Centrelink benefit.
How much is delivery?rws20192019-09-13T15:55:05+10:00
Delivery is charged at $20 for one product and $30 for two products. You are also required to pay the first fortnight’s payment on delivery.
Am I able to get products that do not appear on the website?rws20192019-09-13T15:55:36+10:00
All of the products that appear on the website are available to first-time customers.
We are able to get other products for customers who have an established record with our company (i.e. have finished at least one product with no defaults). Please enquire with the office for more details.
Will the product I am interested in fit in my home?rws20192019-09-13T15:56:26+10:00
If you are interested in a refrigerator, freezer or washing machine please use the links provided to check the dimensions of the product.
Check that it will fit in the designated space in your home (e.g. the fridge cavity) as well as checking the dimensions of your front door (or the door through which the product will be delivered).
In measuring your front door, please remember to accomodate for the box that the product comes in which increases the dimensions.
Am I able to get more than one product?rws20192019-09-13T15:56:55+10:00
Subject to individual circumstances, please enquire with the office.